When you open an account or use our services at Bit Jeli, we collect certain necessary information. This is used solely to provide you with the best experience and to keep your account secure. Bit Jeli never requests or collects information beyond what is needed.
| Data Type |
What is included |
Why it is needed |
| Identity Information |
Name, date of birth, nationality |
KYC verification and age confirmation |
| Contact Information |
Email, phone number, address |
Account notifications and support |
| Financial information |
Payment methods, transaction history |
Deposit & Withdrawal Process |
| Technical Information |
IP address, device information, browser |
Security & Fraud Prevention |
| Gaming Data |
Betting history, game preferences, session duration |
Personalized Experience & Responsible Gaming |
Please note: We never store your full bank card number or PIN. Payment details are held only as encrypted tokens.
Bit Jeli uses your information for one purpose only — to make your gaming experience safe, fair, and enjoyable. We never use your data in any way that works against your interests.
- Account management: Your information is used for login verification, identity authentication, and account security.
- Transaction Processing: Financial information is used to process deposits, withdrawals, and bonus distributions.
- Customer support: Your contact information is used to quickly resolve any issues or questions you may have.
- Responsible Gaming: If signs of addiction are detected through analysis of your gaming behavior, you will be alerted in a timely manner.
- Security & Fraud Prevention: Technical data is analyzed to detect suspicious activity.
- Legal compliance: Certain data must be retained to meet regulatory requirements.
- Service Improvement: Anonymized statistics derived from gaming pattern analysis are used to introduce new games and features.
Promotional Messages: We only send promotional emails or SMS with your consent. You can unsubscribe at any time.
Bit Jeli stores your data on secure, encrypted servers. Our data centers are ISO 27001 certified and monitored around the clock. Retention periods depend on the type of data and applicable legal requirements.
- While the account is active: All data is retained for as long as your account remains active.
- After account closure: Financial transaction records may be retained for up to 5 years in accordance with legal requirements.
- Personal Data Deletion: Upon request, your personal data will be deleted within 30 days of account closure.
- Backup Data: Encrypted backups are maintained for security purposes and are automatically deleted after a set period.
Bit Jeli never sells your data to third parties. In certain limited cases, a small amount of information may need to be shared — always with your best interests protected.
- Payment Processor: Payment gateways including bKash, Nagad, and Rocket receive limited financial information solely to process transactions.
- Game providers: Third-party game studios may only receive anonymized, gaming-related statistics — never personal data.
- Law enforcement: Specific information may need to be disclosed under a court order or legal obligation.
- Security Auditor: Independent security auditors can only access encrypted data.
Important: Bit Jeli never sells or shares your information with advertisers, marketing companies, or data brokers. This is a core commitment of our policy.
Bit Jeli uses cookies on its website to enhance your browsing experience and maintain platform functionality. Cookies are small text files stored in your browser.
- Essential cookies: These cookies are essential for maintaining login sessions and security. They cannot be disabled.
- Functional cookies: Used to remember your language preference, theme settings, and game choices.
- Analytics Cookies: Anonymous statistics are collected to understand which sections of the website are used most.
- Cookie controls: You can disable non-essential cookies from your browser settings, though this may affect certain features.
Cookie expiry: Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted after a maximum of 1 year.
Under Bit Jeli's Privacy Policy, you have full control over your own data. You may exercise the following rights at any time.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
Contact support to correct any inaccurate or outdated information.
Right to Delete Data
You may request deletion of your personal data after your account is closed.
Data Portability
You can export your data in a format that is easy to read.
Right to Object to Processing
You may object to the use of your data for specific purposes at any time.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
Bit Jeli is strictly for users aged 18 and above. We never knowingly collect information from minors. If we are notified that a minor has created an account, that account will be closed immediately and all collected data will be deleted.
For parents: If you believe your child is using Bit Jeli, please notify our support team immediately. We will take prompt action.
Bit Jeli uses industry-leading technology to protect your data. Our security team monitors systems 24/7 and is always ready to respond to any threat immediately.
- TLS 1.3 protocol: All data transfers are encrypted using TLS 1.3, the most secure standard currently available.
- Two-Factor Authentication (2FA): OTP verification is used as an additional layer of security at login.
- Firewall Protection: Advanced firewall and DDoS protection keep our servers safe from attacks.
- Regular Penetration Testing: Independent external security experts conduct regular vulnerability assessments.
- Auto Logout: Your account will be automatically logged out after a period of inactivity.
- Data Masking: Support team members cannot view sensitive information such as full card numbers.
In the Event of a Data Breach: In the event of a data breach, we are required by law to notify affected users and the relevant authorities within the prescribed timeframe.
Bit Jeli may update this Privacy Policy from time to time. Any changes will be published on this page with the effective date noted at the top. For significant changes, we will send a notification to your registered email address.
- Effective date: Changes will take effect from the date of publication.
- Continued use: Continued use of the platform after any changes constitutes your acceptance of the updated policy.
- Major Changes: If significant changes are made to this policy, your consent will be requested at the time of login.
- Previous Versions: Previous versions of this policy are available upon request.
For any questions, concerns, or requests regarding our Privacy Policy, please contact our dedicated privacy team. We are always here to help.
Live Chat
24/7 Support Available
Response Time
Within 48 hours at most
Privacy Request: To request access to, correction of, or deletion of your data, email us with "Privacy Request" in the subject line. We will respond within 30 days.